We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 201...
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As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this chal...
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Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any e...
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In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we shar...
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Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The sa...
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“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s d...
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